• I am pleased to write this letter on behalf of Sark Technologies. They provide a state-of-the-art web-based reservation and management system integrating online booking capabilities called SuperINN.com.
They offered me a two-month trial period to test the system. After the trial period, I realized this was exactly what I had been looking for. This is a very user-friendly system. The windows are easy to read and input of information is simple. The online booking feature is great. Everything is done instantaneously from your website. Confirmations can be sent directly through email and received at the guest's end on a customized letterhead in their email box. This has saved me hours of paperwork and saved in postage as well. I wish everyone booked online! Our guests love the feature. And we do too. There are other features too numerous to mention.
   The reason I am writing this letter is that I understand they will be a vendor at the upcoming PAII conference in Chicago. I wanted PAII to know this is a very professional team of individuals involved with this company. Throughout my dealings with them, they have always been accommodating to my needs and handled themselves in a professional manner. They have been very open to adding features to the system as innkeepers begin to use it and request different options. I believe they have a great product that is very useful to small- and medium-size inns, providing innkeepers with those dear extra hours in a day to tend to all the other things that are constantly calling us.

Sincerely,
Erin Allen
Mango Inn
Lake Worth, FL

• I'm writing you about new technology for smaller inns. My name is David Worthington owner of Magnolia Springs B&B and I have been open for 5 years with 5 rooms. I have been heavily involved with my state assn. on the board for 4 years including president in 1999-2000. I also have served as vice chair of the PAAAC committee that is under PAII and have attended the last 2 conferences in San Fran & Hilton Head. Back when bedandbreakfast.com (Eric Goldmeyer) introduced the online reservation system with Worldres in conjunction with the Guest-Tracker reservation software I jumped at the opportunity and used it for the past 2-3 years. It was OK, but I wasn't really happy with it, but felt it was the best offer in the marketplace at that time.
   Then Kirk Dietrich and Sagi Shilo with Sark Technologies came to our state assn. annual meeting in Jan of this year(their first conference) but have since been to North Carolina's, then West Virginia's conference as well. They have joined PAII and will be in Chicago in April. They are really supporting our industry and have a super product (the only web-based reservation and management system). It does everything from maintaining a guest database from which you can do many things such as email broadcasting to integrating an online reservation system complete with availability charts. It's on their site so nothing to download and it has truly saved me time and effort (up to 10 minutes per reservation) plus is more user friendly for my guests who are already viewing my site. Where Worldres didn't let the guest contact us through phone or email this one does because it is not a commission based deal. They have a minimal monthly charge that I believe is well worth the cost considering how simplified me life has become since using their product, Best of all they are offering 2 free months for us to try it out before we agree to be billed for it. I can't imagine going back. Once a guest info has been entered in, with just two clicks confirmation has been emailed and reservation has been entered! It's so simple! And if the guest enters the info on my site it isn't confirmed until I confirm it giving me absolute control which I love! And again with two clicks it's confirmed and confirmation is sent taking only the time to read over the information they submitted and deciding weather to accept or deny the pending reservation...talk about a real time saver! I am so sold and I know that others who try it are going to feel the same way! I will be singing their praises in Chicago!

• Super Inn is easy to use . . . allows for quick data retrieval. Training was very easy - a user friendly system - ideal for people with little computer knowledge. Sark Technologies has been very easy to work with regarding improvements to the system. They listen to their customers and try to make an innkeepers life as simple as possible. Their online reservations decrease the burden.

• I'd just like to write and tell you how much I like Superinn.com. I tried all of the reservation software on the market. It was either way to much for my business needs, too expensive or too hard to learn.

   In two days after installing Superinn, I was using it like I'd had it on my computer forever. It's just so intuitive, I've yet to encounter a problem I couldn't solve.

   I'd definitely recommend this as a solution for keeping track of business as well as incorporating on line availability and reservations.

What can I say? I love it!

Kim Offenburger
Isle of View B & B
Metropolis, IL

• The partners at SuperINN are truly committed to meeting the needs of their users. At my request, SuperINN has been developing an entire expense control system, and associated reports. Every other system producer I contacted, told me to use Quick Books. Since I wanted to simplify my financial reporting, SuperINN's willingness to undertake this task convinced me to use their system. Now, with just a few clicks of my mouse, I can produce my federal and state tax reports, as well as other reports that enable me to track and improve my Inn's cash flow. Thank you SuperINN.

Steve Perlman
The Clark House B & B and The Hanover House
Vineyard Haven, MA